Staff Retention

Are absenteeism and lost time eating your profits? Do your people lack crucial skills? If you’re like most business owners, you don’t have the time or the manpower to implement effective strategies for employee development and retention. See our list of services designed to help you make more money per employee, increasing the profitability and the value of your company.

PSM offers web-based and instructor-led training programs that are aligned with your corporate goals.

PSM’s web-based training courses include tracks for supervisors and for employees covering a variety of subjects including

  • Customer Service
  • Leadership Development
  • Coaching for Superior Performance
  • Supervisor Basics for New Supervisors
  • Harassment and Discrimination
  • Diversity
  • Saftey
  • Ethics
  • Time Management

We present trainings based on your business processes and competency requirements. In addition, we offer the full range of instructor-led training from Development Dimensions International (DDI). Courses include:

  • Coaching Skills
  • Team Building
  • Conducting Effective Performance Appraisals
  • Communication Skills
  • Dealing with Difficult People
  • Preventing Harassment
  • Fair Employment Practices Workshop
  • Communicating with Others
  • Creating a Respectful Work Environment through Effective Communications
  • Delegating for Results
  • Effective Interviewing
  • Encouraging Initiative and Coaching for Success
  • Identifying Performance Expectations and Conducting Performance Evaluations
  • Managing Change
  • Participating In, Leading, and Rescuing Difficult Meetings
  • Resolving Conflict and Utilizing Positive Disciplinary Action
  • Time Management
  • Valuing Diversity
  • Valuing Differences
  • Working and Reaching Agreement in Teams
  • DDI Interaction Management®

Through training, planning and ongoing benchmarking, PSM can work with you to design a complete organizational development plan.

Through training, planning and ongoing benchmarking, PSM can work with you to design a complete organizational development plan. You can add value and profitability by improving internal processes and developing your staff's soft skills. Areas of expertise include: management coaching, instruction in managing change, process management, and organizational development plan creation and implementation.

Our consultants work to develop a plan that helps you achieve and sustain the appropriate workforce balance in a time of unprecedented challenges and demands.

Labor shortages, an aging population, and a skills gap can create a workforce out of sync with your business needs. There are unprecedented demands on those who manage human resources to reduce overhead and contain costs while simultaneously increasing productivity. Our consultants work to develop a plan that helps you achieve and sustain the appropriate balance.

PSM will analyze your positions and provide you with in-depth job descriptions that will provide the basis for more effective hiring, compensation planning, and performance evaluations.

We can provide training and support for your employee relations efforts, in addition to on-site experts whom your employees will see as a seamless part of your Human Resources department.

Our employee relations consulting is focused on developing a culture aligned with fair and consistent policies. We can provide training and support for your employee relations efforts, in addition to direct, on-site experts whom your employees will see as a seamless part of your Human Resources department.